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This job expired on 19/07/2026. It no longer accepts applications.
French-Speaking Customer Support Specialist
TalentPop App · N'Djaména
Job description
About the role
We are seeking a bilingual French-English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French-speaking customers, handling inbound calls, live chat and email while delivering friendly, efficient service.
Key responsibilities
- Provide top-tier support in French and English via voice and chat channels.
- Troubleshoot customer issues and deliver effective resolutions.
- Build strong relationships through clear, empathetic communication.
- Collaborate with teammates to ensure consistent, high-quality service.
- Gather and relay customer feedback to improve tools and processes.
Required profile
- Minimum 1 year of remote or online customer service experience.
- Fluent in both French and English, written and spoken.
- Calm and solution-focused under pressure.
- Familiarity with e-commerce and CRM environments is a plus.
Required skills
- Experience with Gorgias, Zendesk, Shopify or similar support platforms.
- Knowledge of CRM systems.
What we offer
- Competitive salary with annual reviews.
- Paid time off and a monthly health stipend.
- Performance-based bonuses.
- Fully remote, permanent position with growth opportunities.
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N'Djaména