French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual Customer Service Representative to join our fully remote team. In this position you will be the trusted voice for our French‑speaking customers, delivering assistance through phone calls and live‑chat while helping to build lasting relationships.

Key responsibilities

• Provide prompt, friendly support in both French and English across multiple channels.
• Troubleshoot issues and guide customers to effective solutions.
• Accurately document all interactions to ensure continuity of service.
• Share customer feedback to improve processes and product offerings.
• Collaborate with remote teammates to align on goals and priorities.

Required profile

• Fluent in spoken and written French and English.
• Minimum 1 year of remote bilingual customer‑service experience, preferably in e‑commerce, tech support or a contact centre.
• Detail‑oriented, patient and motivated to help customers.
• Ability to work independently in a quiet home office.

Required skills

• Experience with customer‑support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent full‑time remote position.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Supportive culture that values fairness and professional growth.