French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our remote customer service team. You will act as the trusted voice for our French‑speaking customers, delivering clear information and solutions via phone and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English, handling a wide range of customer inquiries.
• Troubleshoot issues and calmly resolve problems to ensure customer satisfaction.
• Document all interactions accurately to maintain a seamless service history.
• Share feedback and insights to help improve our processes, products, and overall customer experience.
• Collaborate with remote teammates, staying aligned on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• At least one year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and genuinely motivated to help customers.
• Ability to work independently while communicating clearly with a distributed team.

Required skills

• Familiarity with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work with full‑time flexibility.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off, health stipend, and a supportive, growth‑focused culture.