French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. You will be the trusted voice for our French‑speaking customers, delivering clear information and solutions through phone calls and live chat.

Key responsibilities

• Provide prompt, friendly support in French and English via phone and live chat.
• Troubleshoot customer issues and deliver effective solutions.
• Document all interactions accurately in the support system.
• Share feedback to improve processes and products.
• Collaborate with remote team members to meet goals.

Required profile

• Fluent in spoken and written French and English.
• At least one year of remote bilingual customer service experience, preferably in e‑commerce, tech support or a contact centre.
• Patient, detail‑oriented and able to work independently.
• Reliable high‑speed internet and a quiet workspace.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Full‑time permanent remote position.
• Competitive salary with annual reviews.
• Paid time off and health stipend.
• Performance‑based bonuses.
• Supportive, growth‑focused culture.