French+English Bilingual Customer Service Representative

About the role

We are looking for a fluent French‑English speaker to join our remote customer service team. As the primary point of contact for French‑speaking customers, you will deliver friendly, solution‑focused support via phone and live chat, helping to build trust and loyalty.

Key responsibilities

• Provide prompt, courteous assistance in both French and English across voice calls and live chat.
• Troubleshoot issues, identify root causes, and offer effective resolutions.
• Document all interactions accurately in our support system.
• Share customer feedback to improve processes, products, and the overall experience.
• Collaborate with remote teammates to stay aligned on goals and priorities.

Required profile

• Complete fluency in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and self‑motivated with strong communication skills.
• Reliable home office setup with a quiet workspace, PC (i5 or higher), and stable 25 Mbps internet connection.

Required skills

• Familiarity with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Full‑time permanent remote position.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off, health stipend, and a supportive, growth‑focused culture.