Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French-English Customer Support Representative to join our fully remote team. You will be the first point of contact for customers, helping them solve technical or order-related issues through chat, email and phone while delivering a friendly, solution-focused experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email and phone.
• Provide step-by-step guidance to resolve technical, product or order issues.
• Maintain accurate records of each interaction in our support platform.
• Share customer feedback and insights to help improve products and processes.
• Collaborate with teammates and other departments to ensure consistent service quality.

Required profile

• At least 1 year of experience in remote or online customer service.
• Fluent written and spoken French and English.
• Calm under pressure and focused on finding solutions.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with support tools such as Gorgias, Zendesk or similar.
• Knowledge of Shopify or other e‑commerce platforms.
• Basic understanding of CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive salary with regular reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.