Remote French-English Customer Support Representative

About the role

We are looking for a bilingual French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve technical or order‑related issues and ensuring they feel valued.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical or order issues.
• Maintain accurate records of all interactions in our support system.
• Share customer feedback and insights to improve products and processes.
• Collaborate with a friendly, supportive remote team.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and calm, solution‑focused attitude under pressure.

Required skills

• Experience with support tools such as Gorgias, Zendesk, or Shopify.
• Familiarity with e‑commerce platforms and CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive pay with regular reviews.
• Paid time off, monthly health stipend, and performance‑based bonuses.
• A collaborative team that values growth and respect.